Benefit from our 30-Day risk-free policy!
At Rawsave VPN, we are committed to providing high-quality VPN services to our customers. We understand that there may be situations where a customer may not be fully satisfied with our services. Therefore, we offer a 30-day money-back guarantee. This Refund Policy outlines the terms and conditions governing refund requests for our VPN services.
To be eligible for a refund, the following conditions must be met:
Refund requests must be made within 30 days from the date of the initial purchase. After this period, we may not be able to process the refund request.
Refund requests must be made within 30 days from the date of the initial purchase. After this period, we may not be able to process the refund request.
Technical issues that cannot be resolved by our support team
Failure to connect to our VPN servers despite following the provided instructions
Dissatisfaction with the quality of our service, subject to our investigation and verification
The following situations are not eligible for a refund:
Refund requests made after the 30-day period from the date of purchase/p>
Unauthorized use of the VPN service
Violation of our terms of service and acceptable usage policy
Purchases made through third-party resellers or platforms (refund requests should be directed to the respective reseller)
Purchases made outside of our official website
To request a refund, please follow the steps outlined below:
Contact our customer support team via [email protected] within the 30-day refund period with the following information:
Full name
Email address associated with the account
Reason for the refund request
Order or transaction number
Our support team will review the refund request and may request additional information or troubleshooting steps to assess the issue. We may also try to resolve technical issues or provide assistance during this evaluation process.
Based on our evaluation, we will notify you of our decision regarding the refund request. If approved, we will process the refund within [X] business days using the same payment method used for the original purchase. Please note that refunds may take some time to reflect in your account, depending on your bank or payment processor.
Upon approval of a refund request, your VPN account and access to our services will be terminated. You will no longer be able to use Rawsave VPN.
Rawsave VPN is not responsible for any fees or charges incurred by the customer from third-party payment processors, banks, or other financial institutions in relation to the refund.
Rawsave VPN reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at [email protected]