Refund Policy

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At Rawsave VPN, we are committed to providing high-quality VPN services to our customers. We understand that there may be situations where a customer may not be fully satisfied with our services. Therefore, we offer a 30-day money-back guarantee. This Refund Policy outlines the terms and conditions governing refund requests for our VPN services.

Eligibility for Refund

To be eligible for a refund, the following conditions must be met:


Refund requests must be made within 30 days from the date of the initial purchase. After this period, we may not be able to process the refund request.

Reason for Refund

Refund requests must be made within 30 days from the date of the initial purchase. After this period, we may not be able to process the refund request.

  • Technical issues that cannot be resolved by our support team

  • Failure to connect to our VPN servers despite following the provided instructions

  • Dissatisfaction with the quality of our service, subject to our investigation and verification

Non-Eligibility for Refund

The following situations are not eligible for a refund:

  • Refund requests made after the 30-day period from the date of purchase/p>

  • Unauthorized use of the VPN service

  • Violation of our terms of service and acceptable usage policy

  • Purchases made through third-party resellers or platforms (refund requests should be directed to the respective reseller)

  • Purchases made outside of our official website

Refund Process

To request a refund, please follow the steps outlined below:

Contact Support

Contact our customer support team via [email protected] within the 30-day refund period with the following information:

  • Full name

  • Email address associated with the account

  • Reason for the refund request

  • Order or transaction number


Our support team will review the refund request and may request additional information or troubleshooting steps to assess the issue. We may also try to resolve technical issues or provide assistance during this evaluation process.

Refund Approval or Denial

Based on our evaluation, we will notify you of our decision regarding the refund request. If approved, we will process the refund within [X] business days using the same payment method used for the original purchase. Please note that refunds may take some time to reflect in your account, depending on your bank or payment processor.

Termination of Services

Upon approval of a refund request, your VPN account and access to our services will be terminated. You will no longer be able to use Rawsave VPN.

Third-Party Fees

Rawsave VPN is not responsible for any fees or charges incurred by the customer from third-party payment processors, banks, or other financial institutions in relation to the refund.

Changes to the Refund Policy

Rawsave VPN reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at [email protected]